Refund policy

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at demiamuca@gmail.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at demiamuca@gmail.com.

When you return an item the shipping costs won't be refunded. The shipping costs for the return also won't be refunded and are for your own account. 

Please note that Demi Amuca Art is a small 1 woman owned business, therefor I cannot provide the same comforts as a big company.

 

Damages and issues
With all my products I provide as much information as possible like the risks of shipping framed art prints or originals. These items are glass and I will always pack them with the best possible care. It is not my fault if damages occur during the shipping process.

Exceptions / non-returnable items
Certain types of items cannot be returned, like special orders or personalized items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I’ve approved your return, please contact me at demiamuca@gmail.com.